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Billing / Insurance Inquiries
Car seats
Detectors (Smoke/fire/carbon monoxide)
Directions
Disposal of household hazardous items
Fire alarm service or testing
Fire Extinguishers
Fire inspections (home/business)
Issues involving children
Public Education
Reporting a life safety hazard
Reporting an emergency
Responses to emergencies
Severe Weather
Solicitation
Answers:
Who do I talk to about my ambulance bill?
You would talk to Cathy McNulty,
708-352-9229, ext: 2231, Monday through Friday, between the
hours of 8:00 AM and 4:30 PM.
Who do I talk to about my fire response
bill?
You would
talk to Cathy McNulty, 708-352-9229, ext: 2231, Monday through
Friday, between the hours of 8:00 AM and 4:30 PM.
What are the current billing rates for
services? Click here
for rates.
Am I required to have a smoke detector
in my residence? Yes.
Click
here to
read the statute.
What is
your ISO Class? Our ISO class is a 3. Tell
your insurance agent fire code 5229 for your residential and
business fire insurance policies.
Am I required to have a carbon monoxide
detector in my residence? If
your residence burns fossil fuels or you have an attached
garage, then yes. Click
here to
read the statute
My carbon monoxide detector has
activated, what should I do?
Remember, carbon monoxide is colorless and
odorless. Call 9-1-1 immediately. Leave your
residence with ALL occupants, including pets if possible.
Do not attempt to ventilate the residence or re-enter the
residence after leaving. If it is cold outside, go to a
neighbors residence or get inside a car - move it out of the
garage if that's where it is parked. If you have a
cordless phone, take it with you. If nobody is showing
symptoms of carbon monoxide (nausea, vomiting, headaches, etc)
we will respond non-emergency to your residence. However,
if someone does have symptoms of CO poisoning, an emergency
response is initiated.
Can you help me install a smoke detector in my home?
Yes. Call our dispatch office,
708-352-9229, ext: 0, and we can set up an appointment for you.
Who do I call when we are testing
or working on our fire alarm system?
If you have an alarm system that sends a
signal to a monitoring company or the fire department, please call the dispatch office,
708-352-9229, ext: 0. We will disregard any alarm
notifications for your location until you call us back.
Please remember to call. We bill for false fire alarm
responses after the 3rd false activation response.
What
should I do if my fire alarm activates?
Call us immediately. Although you may not
see an obvious problem, you could have one that is hidden from
your sight. If you do know what caused your fire alarm to
activate, call us anyway, especially if you have a central
station monitoring your alarm system - the central station will
most likely call us. Our response to a fire alarm is with lights and
siren. If we have factual information from a location that the
fire alarm is accidental, our response changes to a
non-emergency response.
Where can I have my fire extinguisher
recharged? Consult the yellow
pages for fire extinguisher companies.
What kind of fire extinguisher should I
have in my house? An ABC fire
extinguisher is the all-around best fire extinguisher for your
home. When used properly, this fire extinguisher should be able to extinguish
most types of small fires.
How can I have a safety inspection done
at my home? You can contact our Fire
Prevention office,
708-352-3021, Monday through Friday, between 8:00AM and 4:30PM
to schedule a safety inspection.
My child is playing with
matches/lighters, what can I do?
There are
confidential programs that we can refer you to for immediate
help. Please contact our Fire Prevention Office,
708-352-3021, Monday through Friday, between 8:00AM and 4:30PM.
If our Fire Prevention Office is closed, please contact the
Illinois State Fire Marshal's Office,
Juvenile
Firesetter's Task Force, 800-446-1589.
Can we have a fire engine at our block
party or picnic? Yes, we do come to block
parties and picnics. Just call our Public Education Division,
708-352-9229, extension 2244, and make your reservation.
Remember to make the call early, especially in the summer and
early fall months.
Can you fill my pool?
For reasons of liability and expense, we
cannot fill your pool. Contact your local water department
and see if they can help you.
I think something I saw is a life safety
problem. Who should I call? You can contact our Fire
Prevention office, 708-352-3021, Monday through Friday, between
8:00AM and 4:30PM. If the office is closed, contact our
dispatch office, 708-352-9229, extension 0.
I don't have any heat in my apartment.
Who should I call? Please contact your local
Village/City Hall and ask for the Building Department.
How do I report an emergency using a cell
phone? Dial 9-1-1. If you have a problem
getting through using 9-1-1 for
some reason, call 708-246-3141.
Can I use 9-1-1 for any calls to the
police or fire department? 9-1-1 should only be used
for emergencies. Police and fire departments have a
limited number of 9-1-1 lines and a non-emergency call may
prevent someone with a true emergency from getting through.
I dialed 9-1-1 but it says that I don't
have that service? There
are several problems that may have caused this to happen. If it's an emergency, call
708-246-3141. After we respond to your emergency, we will
try to help you determine the problem that you encountered.
Why do you respond with lights and
siren? Responding to
calls with lights and siren can be very dangerous for
pedestrians, other drivers, and us. For this reason, we
try to evaluate the information that we receive from our callers
and respond based on that information. If the call is
perceived to be an emergency, we will respond with lights and
siren.
When I called for an ambulance, a fire
engine came too, why? This will happen for
many different reasons. Our engines have paramedics
onboard and carry advanced life support equipment. In some
cases the engine may be closer to an incident than the ambulance
and the paramedics on the engine can start immediate advanced
life support before the ambulance arrives. Another reason
could be that when the call was received, it was identified as
one that may require advanced life support care, examples would
be anything cardiac related, diabetic, falls, seizures,
difficulty breathing, and many others. When we receive
calls that have this potential, we send an engine to assist the
ambulance personnel.
What should I do if the tornado sirens
are sounding? Do not call 9-1-1, unless you have an
emergency - reporting a funnel cloud or tornado is an emergency.
The
National Weather Service
suggests you follow this guide:
· In
a home, go to the basement and get under the stairwell,
or under a heavy piece of furniture. If there is no
basement, go to an interior closet, hall or bathroom on
the lowest floor and stay away from windows. Cover your
head with pillows or sofa cushions.
· In
schools, hospitals, churches and office buildings, go to
small interior rooms or halls on the lowest floor. Stay
away from windows. Avoid large open areas with free span
roofs such as gymnasiums and cafeterias.
· In
steel and concrete high rise buildings, it is not
necessary to get to the lowest floor, but go to interior
halls, bathrooms or closets. Stay away from windows.
· In
shopping centers, avoid large open areas and glass. Seek
shelter in bathrooms, small interior spaces and behind
counters. Do not attempt to escape in your vehicle.
· Abandon
mobile homes and vehicles for a nearby reinforced
building. As a last resort lie flat in a ditch. Do not
seek shelter under an overpass.
Should I call the police or fire
department if the tornado sirens are sounding?
No,
unless you are reporting an emergency. During severe
weather, the police and fire departments usually are inundated
with numerous phone calls. Seek shelter. Bring a
battery operated TV or radio with you for information.
I don't have any heat in my rented home
or apartment, what should I do?
Contact your
local city or village building department.
What should I do if I see a tornado or
funnel cloud? Dial 9-1-1 and report it.
Early notification of a tornado can save lives. We will
want to know where you are, the direction of the tornado, if it is
on the ground, the extent of damage in the area, and if anyone
is obviously injured.
What should I do if my power goes out?
If you don't have power, look and see if
your area is without power. If your area is without power,
call Commonwealth Edison, 800-334-7661. If you are the
only one without power, call us and we can try to help you find
the source of the problem.
Does your
department do any soliciting? We
only have one form of fundraising and it's a mailing from the
Pleasantview Firefighter's Association. The donations
received from the fundraiser support YOUR firefighters.
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